Meet our community

A map showing accessible locations can be accessed by tapping the map icon at the Bettear app's main screen, where you can easily search for accessible venues.

*Only venues with a permanent Bettear system installed appear in the accessibility map.

*For events in venues without a permanent accessibility system, contact the event organizers to verify that the event is accessible with Bettear.

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We do our best to support as many models of Bluetooth-compatible hearing aids and cochlear implants as possible.

Generally, if your hearing aid is connected to your personal smartphone and is used for phone calls and for listening to music streamed from your smartphone, it should work properly with the Bettear app.

If you don’t know how to connect the hearing aid to your smartphone, we recommend contacting your hearing aid supplier for assistance.

We are aware that face-to-face conversations in a noisy setting presents a daily challenge for many individuals, which is why the Bettear app also offers a "meeting" mode - a solution for a conversation in noisy environments, anywhere, based on the smartphone's microphone and without the need for additional hardware.

There are several possible causes for high latency audio:

1. Using an older smartphone device or one with incompatible hardware, such as dual-band WiFi or a Bluetooth chip that does not support features required for low latency audio.
2. Using a hearing aid that doesn't support features required for low latency audio.
   - Try enabling the "optimize Bluetooth performance" option at the Bettear app's audio settings menu.
3. The venue may be experiencing a technical issue.

For an accurate diagnosis, please contact us at community@bettear.com

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An Auracast streamer is a device that uses Bluetooth LE Audio technology to broadcast audio signals to multiple receivers. This allows people with hearing difficulties to directly connect their hearing aids, cochlear implants or compatible earphones to the streamer, providing clearer audio in various environments (like theaters, lecture halls, or noisy restaurants).

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Most modern hearing aid, cochlear implants and earphones that support Bluetooth LE Audio should be able to connect to an Auracast streamer automatically. Provided that your hearind device is paired with your smartphone, it is recommended to use the Bettear App or any other Assistant App to seamlessly connect to the desired stream.

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Auracast™ enabled hearing devices may or may not support automatic connection to Auracast™ streamers without using an external assistive app, depending on each manufacturer’s settings.
It’s highly recommended to use an Assistant app, especially in scenarios where you may be in a dense environment with multiple Auracast™ streams broadcasting. Using an Assistant app ensures the connectivity to the desired stream.

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Auracast™ streamers offer several advantages:
* Greater flexibility: They work with a wide range of compatible devices, enabling the usage of personal (Bring Your Own Device (BYOD)) Auracast™ supporting devices. .
* Improved sound quality: Bluetooth LE Audio provides high-quality audio.
* Easier setup: Easy to install and provides full coverage for any venue.
* Multi-stream capability: Some systems can offer multiple audio streams, allowing users to choose the one they want (e.g., different language translations).
* Privacy: In certain use cases, Auracast™ streams can be secured to ensure the audio content is not available for everyone.

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No, only devices supporting Bluetooth LE Audio (specifically the Auracast™ broadcast feature) will be compatible. Check the specifications of your hearing aid, cochlear implant or earphones to see if they are compatible, and ensure the Auracast™ streamer you choose is designed for assistive listening.

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B-RTX combines innovative Auracast™ technology with a sturdy design, ensuring crystal-clear audio in various environments. Whether in a historical site with echoing halls or a bustling city street, B-RTX delivers an immersive listening experience for tour guides and visitors.

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Auracast™ simplifies connectivity, ensuring consistent performance and eliminating the need for cumbersome headphones or special receivers. This makes B-RTX incredibly user-friendly for guides leading groups and visitors exploring new places.

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Yes, B-RTX is designed to excel in various environments. Its durable build and long-lasting performance ensure uninterrupted experiences in historical sites, city streets, and beyond.

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For guides, B-RTX ensures their voice is heard clearly by every group member, even in challenging acoustic environments. Visitors benefit from an immersive audio experience, allowing them to engage with the information and atmosphere of the tour fully.

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B-RTX utilizes state-of-the-art technology to revolutionize our audio experience in the world around us. B-RTX creates new opportunities for guided tours, visitor experiences, and personal exploration by integrating top-notch sound quality with user-friendly features.

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